Customer Satisfaction

As part of our policy of continuous improvement we aim to monitor satisfaction of our customer base, both for the performance as a supplier and the performance of our products in service.

We would be grateful if you would complete the attached questionnaire(s) and return them to "The Service Manager" on +44 (0) 1603 762594. This will help us to recognise areas in which we need to improve and provide you with a better service and better products in the future.

Supplier Performance Feedback Questionnaire

http://www.fpal.com/pages/forms/files/pf_form_report1.pdf

Product Performance In Service

http://www.fpal.com/pages/forms/files/pf_form_report2.pdf

As a major supplier to the oil and gas industry we are registered on the First Point Assessment database.

This database contains all our company information and includes product and contract information, together with financial and health and safety statistics etc.

For more details visit www.fpal.com.

You can apply for a guest login to view our capability profile and performance feedback statistics at

http://www.fpal.com/UserAdmin/NonSubscriberGuestRequest.asp

Our current customer feedback profile can be seen in the attached .pdf documents :

Company Performance Feedback Profile : As of 13th July 2006
Company Performance 'V' Competitors Feedback Profile : As of 13th July 2006

Product in Service Feedback Profile : As of 13th July 2006 (Will be updated regularly)